The ABC’s of Supervising Others

This workshop is designed to help you overcome many of the supervisory problems you will encounter in your first few weeks as a boss, whether you are a team leader, a project manager or a unit coordinator. Dealing with the many problems a new supervisor encounters isn’t easy but it doesn’t have to lead to discouragement.

How You Will Benefit:

• Help clarify roles and responsibilities of the new job.
• Adjust to the new role with confidence and an assurance you can handle the position
• Develop your communication skills in listening, asking questions, and giving feedback to employees
• Develop a technique for making sure you give employees instructions that are clear and understood
• Identify some techniques to deal with employee challenges such as hostility, complaints, and laziness
• Recognize the importance of being visible and available to employees
• Understand the importance of developing good relationships with employees and peers, so you are seen as fair and consistent.

What You Will Cover:

• Day 1
• Introductions, Objectives, Agenda
• Pre-assignment discussion
• Getting started as a new boss
• Understanding your responsibilities
• Setting goals
• Identifying priorities
• Communication skills you need
• Day 2
• Advanced communication skills
• Giving feedback
• Giving orders, requests, and suggestions
• Mistakes to avoid
• Dealing with difficult employees
• Managing conflict

What’s included:

• Duration: Two Days
• Instruction by an expert facilitator
• Small interactive classes
• Specialized manual and course materials
• Personalized certificate of completion